• Your privacy matters
• What we collect & why
• Your rights

1Overview

This Privacy Policy explains how Pro Replica Hub (operated at replicakitshub.com) collects, uses and protects your personal information when you shop with us or contact us.

2Information We Collect

• Order information: name, email address, shipping address, phone number, and order details (items, sizes, custom name/number you enter).
• Payment information: handled entirely by our payment providers during secure checkout; we never receive or store your full card number.
• Communications: messages you send us by email or live chat.
• Usage data: device type, browser, pages viewed and approximate location, collected through cookies and similar technologies.

3How We Use It

• To process, produce (including custom printing) and ship your orders, and send order status and tracking emails.
• To provide customer support and handle returns, exchanges and claims.
• To improve our site, product range and sizing guidance.
• To send marketing emails only if you subscribed — every email includes an unsubscribe link.
• To prevent fraud and keep the store secure.

4Sharing

We share personal data only with the parties needed to run the store: payment processors (to take payment securely), shipping carriers and fulfillment partners (to deliver your order), our e-commerce platform SHOPLINE (which hosts the store), and email/communication providers. We never sell your personal information. We may disclose information where required by law.

5Cookies

We use essential cookies to keep your cart and session working, and optional analytics cookies to understand how the site is used. You can control or delete cookies in your browser settings; blocking essential cookies may affect checkout.

6Data Retention

We keep order records for as long as needed for accounting, tax and warranty purposes, and contact messages only as long as needed to help you. Marketing lists are kept until you unsubscribe.

7Security

Your connection to our store is encrypted (HTTPS). Access to order data is limited to team members who need it. No system is perfectly secure, but we take reasonable measures consistent with industry practice.

8Your Rights

You may request access to, correction of, or deletion of your personal information, and you can opt out of marketing at any time. Email jerseyprocare@hotmail.com with your request and order number; we respond within 30 days. Depending on where you live (for example the EEA, UK or California), you may have additional statutory rights.

9International Transfers

We operate globally; your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

10Children

Our store is not directed to children under 16. We do not knowingly collect their personal information; if you believe a child provided us data, contact us and we will delete it.

11Changes

We may update this policy as our store evolves; the date above shows the current version.

Pro Replica Hub sells fan edition and replica jerseys for supporters and collectors. We are not affiliated with, sponsored or endorsed by any league, club, team or player; all team names, player names and related trademarks belong to their respective owners and are used for identification purposes only.